Terms of reservation

Online Reservation – services are accessible in real-time (online), in which case the hotel instantly confirms Reservation and sends the guest the voucher to the indicated by the guest e-mail address. If you are sure of the exact dates of your trip, complete the form on the website and you'll get a list of vacant rooms at best available rates (refundable or non-refundable). Please, keep in mind that depending on the rate plan (refundable or non-refundable) the cancellation & payment policy may vary. Make sure to examine the rate description thoroughly.

How to make a reservation?

To make a reservation online, simply fill out and submit the form on the website. After submitting form, you'll get a list of vacant flats at best available refundable and non-refundable rates.

Note that special prices for last minute / long stay / early bird bookings are available only for reservations upon request and will not be displayed in the list. Please, contact our hospitality managers in order to take advantage of our special offers. Bookings are made through the electronic reservation system available under this website and must be guaranteed either by credit card or by any other indicated means of payment. The company has the right to reject the reservation in case if/when the Clients credit card funds are insufficient to cover the costs of the ordered services or the credit card vendor rejects the transaction operation.

Before making a reservation, please, examine the rate description, payment instructions and the corresponding cancellation policy.

As soon as the payment is made / credit card details are provided, we email you a Reservation Confirmation. Thus, the definite booking is made. Please bring this confirmation, together with proof of your identity, when you check in. The final balance (minus the deposit) of accommodation cost is due for payment in cash on the day of arrival.

Alongside the Reservation Confirmation, you'll receive an email with a list of tourist services (transfer, guided tours etc) and a detailed direction on how to find the office.

At the time of booking or at least a day prior check in, please, make sure to inform us about the exact time of your arrival.

In the case of force majeure resulting in the property being rendered unsuitable for occupation, or if for any reason the accommodation originally reserved is not available, the company reserves the right to substitute a property of similar/better standard and sleeping capacity.

All cancellations must be made in writing by email, post or fax.

Depending on the type of reservation (a guaranteed or non-guaranteed booking) and on the rate plan (refundable or non-refundable) the cancellation policy may vary.

In the case of force majeure resulting in the property being rendered unsuitable for occupation, or if for any reason the accommodation originally reserved is not available, the company reserves the right to substitute a property of similar/better standard and sleeping capacity.

In case of cancellation made by the Company the deposit will be refunded.

Non-guaranteed reservation

While making a non-guaranteed reservation, you neither make a prepayment nor supply us with your credit card details, therefore in case of cancellation or no-show no penalties should be paid.

While making a non-guaranteed reservation, i.e. a reservation that has no credit card or other form of payment attached to it as backup, please , make sure to inform us about the exact time of your arrival to the hotel and reply to our phone calls/emails, otherwise your reservation may be cancelled.

Guaranteed reservation - refundable rate plan

If you are booking our regular refundable rate, we allow you to alter the reservation, i.e. to change dates of your vacation and guests' names and to cancel the reservation without penalty (subject to payment method) up to 3 days prior to arrival (accept as otherwise privided)

A guaranteed reservation typically means that the future guest's stay has a valid credit card attached to the reservation or other form of payment. If you guarantee the booking with credit card details, the sum of 1-day accommodation (+7 % banking fee) will be "frozen" or charged on the day of booking. If the reservation is cancelled up to 3 days before arrival, this amount will be "unfrozen" / returned and no fee will be charged. Later cancellation or no-show will result in the loss of this money. On the day of arrival the balance is due for payment in cash in Rubles.

If you guarantee the booking by any other method accept for credit card details, i.e. make a money transfer or pay cash, and then cancel your reservation, the sum of 1-day accommodation will not be refunded, but you are welcome to change the reservation dates & postpone your trip.

Guaranteed reservation - non-refundable rate plan

In most cases, nonrefundable hotel rates are far more restrictive than regular fares. These bookings may not be modified, i.e. you are not allowed to change dates of your vacation and guests' names and you can't cancel the reservation without penalty. A guaranteed non-refundable reservation must be paid for in its entirety at time of booking either by credit card or other form of payment.

If you wish to guarantee the non-refundable booking with credit card details, please, make sure you have enough money on your bank account since full payment will be charged to your credit card immediately. The hotel has the right to reject the reservation in case if/when the Clients credit card funds are insufficient to cover the costs of the ordered services or the credit card vendor rejects the transaction operation.

Guests should come to the booking department office on Karavannaya street 7 in order to collect their keys and pay for accommodation & services (daily from 9 am until 9 pm).

If you wish our representative to meet you near the house entrance, please, contact us beforehand.

Check-in time is 14:00 (2pm) Check-out time is 12:00 (noon). Guests arriving after 9pm should contact the office at least 1 day in advance to arrange check-in.

If required, you are welcome to leave your luggage at the office on arrival/departure date.

Late check out / early check in should be extra paid and prearranged.

Early check in: the sum is equal to half-day accommodation if a guest arrives 8.00 (8 am) - 14.00 (2pm); the sum is equal to full-day accommodation if a guest arrives before 8.00 (8 am).

Late check out: the sum is equal to half-day accommodation if a guest departs 12.00 (12 pm) - 18.00 (6pm) /; the sum is equal to full-day accommodation if a guest departs after 18.00 (6pm).

Late check out / early check in might be complimentary if agreed with booking department.

Accommodation rules

The minimum stay is 1 night.

Housekeeping, linen, towels change once before arrival. Housekeeping during stay is paid in addition. Clients are expected to self-cater; maid service may be organized on request during the stay for surcharge.

The number of occupants is not limited nevertheless, it must not exceed the maximum occupancy as stated on the confirmation. China, bed linen & towels in the flat are prepared only for the number of people stated in Inquiry Form. Sometimes a bond is required, which is returned to the client on departure date less the cost of any damages to the apartment or furniture, loss of the keys and outgoing telephone charges if any. The prices quoted for accommodation include heating, electricity, gas, and television. The prices exclude charges for telephone calls to other cities/countries.

All apartments include a kitchen or kitchenette equipped with cutlery, crockery, and kitchen utensils. No food is provided. Pets are prohibited at our apartments.

Regretfully, our apartments do not feature any sets of hotel in-room toiletries such as bath gel, shampoo, conditioner, body lotion, bath salt, soap.

We would appreciate if you don't smoke in the flats.

We welcome all travellers over the age of 18 in our apartments. Children under the age of 18 should stay with their parents.

Disruptive behaviour, loud music late at night or early in the morning, any other breaches of regulations are not tolerated. Failure to comply with this will cause penalties and fines. When leaving the flats, guests are obliged to turn off all water faucets, as well as the lights in the room and its facilities, and to shut the door as they leave. Guests are obliged to pay for any damage they cause, if they are unable to prove that they are not responsible for this damage.

The company cannot be held responsible (and therefore no refund is payable) for any failure or interruption of services in the flats, including electricity, plumbing, equipment and water, or any damage, disruption or noise caused as a result of repair works being carried out in another part of the property.

The company has no strict responsibility for property, money, valuables, jewelry etc, which you leave in your room. So please keep all valuables with you when going out.Neither STN Company nor the owner of the property is liable for any accident, losses or damage sustained during the let.